Privacy & Cookie Policy

The Summary

  1. Safe and secure

We’ll protect your data like it’s our own.

  1. Only what we need

We only ask for what we need and we won’t keep it any longer than we need to.

  1. No spam

You decide when to hear from us and you can change your mind at any time.

  1. No sharing

We won’t share your data with any third parties for marketing purposes.


The Detail

Protecting Your Privacy

At My Horse Box, we are 100% committed to protecting your privacy and security.

For all My Horse Box services, the data controller (the company that’s responsible for protecting your privacy) is My Horse Box Limited.

What information we need and how we collect it

Data Collected

How we collect it

Why we need it

Your Name

When you create an account on our website or sign up to our mailing list

So we know what to call you and can address parcels to you

Your address

When you create an account on our website

So we know where to send your orders

Email address

When you create an account on our website or sign up to our mailing list

So we can send you: updates about your order serving emails (such as changes to your subscription service or updates to delivery timescales at busy periods), and marketing emails (you can choose whether to receive these from us)

Telephone Number

When you create an account on our website

So we can contact you about your order. We will not use this for marketing purposes

Card details

When you place an order with us

So we can charge you for you order and any subsequent renewals

Login details

When you create an account on our website

To keep your account safe and secure

Purchase History

When you place orders with us, we will keep a record of this

We legally need to do this, and to help us answer any queries from you about previous orders

Subscription preferences, such as your T-Shirt size

When you subscribe to any of our products

So we can tailor the products in our subscription boxes to you


How long we keep your information for

We’ll hold on to your information for as long as you continue to be a My Horse Box customer and for as long as we are required to keep it to ensure we meet our legal requirements.

You can contact us and request that we remove your data if you no longer wish to be our customer. However, we have a legal requirement to keep some of your personal data even after you have asked us to delete it; we will only keep what we absolutely need to.

How we secure your information

The data we hold for you will be stored within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification. That said, we advise that no method of electronic transmission or storage is 100% secure, and cannot guarantee absolute data security.

Sharing your information

We will not share any of your personal data with any third parties for any purposes, subject to the following exception.

If we sell, transfer, or merge parts of our business or assets, your personal data may be transferred to a third party. Any new owner of our business may continue to use your personal data in the same way(s) that we have used it, as specified in this Privacy Policy.

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

If any of your personal data is shared with a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law.

Our contact information

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details:

Email address: hello@myhorsebox.com.



We use cookies when you visit our site, but you can control these through your browser settings. You can find out how to manage cookies on your devices below.

What are cookies?

Cookies are data files that can hold small amounts of info and are stored on your device (computer, smartphone etc) when you first visit a website

How do we use them?

We use cookies for:

  • essential operations, like site navigation
  • allowing you to add items to your shopping bag
  • analysing visitor numbers and behaviours, such as what pages are frequently visited
  • assessing the success of our advertising campaigns, offers and communications
  • targeting suitable advertising messages

What types of cookies do we use?

There are four main types:

  • Site functionality cookies – these allow you to navigate the site and use our features, such as “Add to Bag”.
  • Site analytics cookies – these cookies allow us to measure and analyse how our customers use the site, to improve both its functionality and your shopping experience.
  • Targeting or advertising cookies – these are used to deliver ads relevant to you. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns.

How to manage cookies

Most browsers allow you to manage cookies saved on your device – just head to the help section of your browser. But don’t forget, if you modify your settings to block all cookies, you may not be able to access parts of our site or our service.

This policy was last updated on 1st February 2021.