Frequently Asked Questions
What is My Horse Box?
My Horse Box is an equestrian subscription box. Every month, we send our subscribers a beautiful bespoke box full of equestrian goodies. We supply at least 4 high quality items and guarantee the collective RRP of a boxes products totals over £50!
How does it work?
Once you subscribe, we send you our luxurious My Horse Box every month. The boxes are sent out between the 14th – 17th of the month and your subscription will automatically renew on the 15th. Once you join the club, you can put your feet up, relax, and wait for equestrian heaven to be delivered! We’ll take care of the rest.
What sort of equestrian products feature in the subscription box?
The products we feature are hand selected and procured very carefully. We want to feature products which are new and exciting, things you haven’t tried before and from companies who are not so well known . . yet! Occasionally we will also feature great products from established companies we all know. The products will always be high quality and can include horse tack, cleaning/grooming products, supplements, clothing, sports wear, safety gear, accessories, and much more!
We ship our parcels using carefully selected couriers. The couriers we use deliver within a timescale of 2-4 working days. We will ship your box between the 14th – 17th of every month. Sometimes, our courier makes mistakes, so if your parcel is late, please contact us at email@example.com. Shipping fees are included free in all Mainland UK subscription plans. We ship to Ireland, but a shipping surcharge is applicable. We do not ship internationally yet, but are looking to expand soon!
Can I Cancel?
Of course, you can cancel your subscription at anytime. We understand circumstances can change at any moment. Head into your account pages – https://myhorsebox.cratejoy.com/customer/login and you will be able to cancel your subscription.
How can I get my product featured?
If you own your own equestrian company and want to supply to us or feature in the box, please contact firstname.lastname@example.org and request a media pack.